Shipping policy

Flat-rate delivery: All orders under $75 incur a flat delivery fee of $9.50. All orders over $75 have free standard shipping.

Shipping Services

Good Games sends orders using Australia Post eParcel or another reputable courier service. Tracking is provided with all shipments.

Delivery to a P.O. Box, Parcel Collect location or Parcel Locker is generally available. However, depending on the items in your order and the courier service required, these delivery options might not be available.

Order Fulfilment

Orders are processed and dispatched from our warehouse before entering the delivery network.

Fulfilment times may vary depending on order volume, product availability, public holidays and peak trading periods, including sales events and major product releases.

Estimated Delivery Timeframes

Once your order has been dispatched, estimated delivery times are:

  • ACT, metropolitan Sydney and metropolitan Melbourne: Usually 1–2 business days.
  • Other metropolitan and regional areas: Usually 2–6 business days.
  • New Zealand: Usually 6-27 business days

Please note: Delivery timeframes are estimates only and begin after your order has been dispatched, not from the date the order was placed. Actual delivery times may vary depending on the destination and delivery service.

New Zealand Shipping

We offer standard international shipping to New Zealand, with rates starting from $18 AUD. Shipping costs are calculated based on the total weight of your order, with the final shipping cost displayed at checkout before payment.

Estimated delivery times are 6–27 business days from dispatch. Please note that international deliveries may experience additional delays due to customs processing, carrier disruptions or other circumstances outside our control.

Incorrect Addresses and Return to Sender

Customers are responsible for ensuring that their shipping address is entered correctly at checkout.
If a parcel is returned to us (Return to Sender) because of an incorrect or incomplete address, or because the parcel was not collected from a Post Office or Parcel Collect location within the courier's required timeframe, the customer will be responsible for a re-shipping fee of $9.50.
If you choose to cancel your order rather than having it re-shipped, a refund will be issued for the cost of the products minus the original shipping fee.

Damaged or Lost Shipments

While we take great care in packing your orders securely, damage or loss during transit can occasionally occur.
If your order arrives damaged, please contact our customer support team within 7 days of receiving your delivery. Please include your order number and clear photos of both the damaged product and the external shipping box.

If your tracking information shows that your parcel has been lost, or if it is significantly delayed beyond the estimated delivery timeframe, please reach out to us. We will launch an official investigation with the courier on your behalf and work with you to resolve the issue as quickly as possible.