Preorder Policy
Thank you for choosing to preorder with Good Games. Please review this policy before placing a preorder.
1. Payment and Confirmation
- Full payment: Full payment is required when placing a preorder to secure your item.
- Order confirmation: Once payment has been processed, you will receive an order confirmation by email.
2. Estimated Release and Delivery Dates
Estimated release or delivery dates are displayed on the product page. If an estimated date is not displayed, the manufacturer’s release date should be used as an indication of when the product is expected to become available.
Please note: All release and delivery dates are estimates. Dates may change because of manufacturing delays, shipping disruptions, supplier changes or other circumstances outside our control.
3. Change of Mind and Cancellations
Customer Cancellations
If you cancel a preorder because you have changed your mind, a 10% cancellation fee will apply. This fee contributes to the payment surcharges and operational costs associated with processing and cancelling the order. The fee will be deducted from your refund.
- Cancellation deadline: Change of mind cancellations can only be processed up to one week before the scheduled release or shipping date.
- Refund processing: Refunds are generally processed within 7–10 business days of cancellation and returned to the original payment method.
Non-Refundable Items
Some products may be non-refundable. Where applicable, these products will be identified as non-refundable at the time of purchase. Examples include, but are not limited to:
- Gift cards
- TCG singles
- Jewellery
- Event entry fees
- Food and drinks
After an Item Has Shipped
Good Games does not generally accept change of mind returns after a preorder item has been shipped. If Good Games agrees, at its discretion, to accept a return, a 10% cancellation fee will be deducted from the refund after the goods have been returned to Good Games.
Changed estimated arrival date: The 10% cancellation fee will not apply when a cancellation is made because the product’s estimated arrival date has changed. See Product Availability and Changes below.
4. Product Availability and Changes
Stock Availability
While we aim to fulfil all preorders promptly, product availability and release dates are subject to change. If a manufacturer or wholesaler announces a nationwide delay or revised release date, the revised date will become the product’s new estimated arrival date.
If Good Games cannot fulfil your preorder because of a Good Games stock issue, we will contact you and offer either an alternative product or a full refund. No cancellation fee will apply in this circumstance.
Product Modifications
In rare circumstances, a manufacturer may change a product’s specifications or design. If a significant change occurs, we will inform you and provide available options to proceed with or cancel your preorder.
5. Shipping and Handling
- Shipping costs: Applicable shipping costs are calculated when the order is placed and included in the total preorder price.
- Shipping address: Please ensure your shipping address is accurate and current. It may not be possible to change the shipping address after a preorder has been placed.
- Release dates and delivery: If an order contains products with different release dates, Good Games may wait until all items are available before dispatching the order.
- Split or combined delivery: Good Games may split or combine shipments depending on preorder release dates and stock availability.
6. Faulty Products and Support
- Faulty or damaged products: Once delivered, faulty or damaged products are covered by our standard Refund Policy.
- Customer support: If you have a question or issue concerning a preorder, please contact the Good Games customer support team.
7. Agreement
By placing a preorder, you agree to the terms outlined in this Preorder Policy.
Good Games may update this policy from time to time. Any changes will be published on this page.
Policy last updated: 1 July 2024.
