Careers at Good Games

ood Games is Australia’s largest chain of tabletop gaming stores, offering an extensive range of board, trading card, and roleplaying games and accessories. We also pride ourselves on building communities and providing a premium in store experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking an enthusiastic individual to join our team at Good Games as the Assistant Store Manager! In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail spaces and management of the team.

As a Retail Store Assistant Manager, you will ensure the store opens and closes are run smoothly and efficiently. Your responsibilities will include:

• Ensure stock levels are well maintained - assist the store manager in ordering and receiving stock for the store.
• Oversee the merchandising of stock, as well as general tidiness of the store.
• Acts as the most senior staff member responsible for the store in the absence of the store manager.
• Direct other staff members in the performance of their daily duties.
• Handle customer concerns and complaints.
• Perform financial responsibilities for the store including banking and reporting.
• Communicate with our head office and other entities within the company.

Who Are We Looking For?

• A strongly self-motivated individual with a desire to grow with our business.
• Works well in a team.
• You must have management experience including direct supervision of other staff.
• Have retail experience and excellent customer service skills.
• Have superior communication and problem solving skills, along with a good eye for detail.
• Work well under pressure in a fast paced environment.
• Have good time management skills
• You have solid computer skills and are generally technical savvy.
• You have a willingness and desire to take ownership of your store.
• Have weekend and late night availability
• You feel it is important that you enjoy your work.
• You can fly…ok, we just wanted to see if you were paying attention.

And as a bonus you should be....

• A gamer and love tabletop games!

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

If this interests you, please send your resume and cover letter to damien.carter@goodgames.com.au

Your cover letter should include your reasons for applying for the Assistant Store Manager Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!

Applications close Monday October 19th.

Good Games is Australia’s largest tabletop gaming retailer, with 33 stores nationwide and a rapidly growing ecommerce operation.

We’re currently looking for a Christmas casual picker/packer to join our team in our new warehouse, located in Milperra.

Successful applicants will demonstrate:

• Strong attention to detail
• Diligent and disciplined work ethic
• Effective communication skills
• Previous warehouse experience is preferred but not essential.
• Heavy and/or repetitive lifting (up to 15kg) and manual handling skills are required.

Duties expected of our staff include:

• Pick-Pack dispatch of daily orders.
• Counting and receiving of incoming stock
• Unloading shipping containers
• Cleaning and maintaining stock storage
• Stocktaking
• Replenishment and stock movement

• Work in a fun, close-knit and fast growing team
• Generous Staff discounts on games, TCGs, and collectibles are available after a successful probation period

If you think you’ve got the personality to impress us, please submit a resume to ross.dyer@goodgames.com.au, with the subject “ Casual Warehouse Picker/Packer Application”.

Applications close Wednesday September 30th.

Casual pay is $34.76 per hour. Additional penalties apply for overtime, weekends and evening work as necessary.

You will launch and grow the category across sealed product and singles, stores, ecommerce, live commerce and events. This is a hands-on role covering category strategy, buying recommendations, stock availability, pricing, sealed-versus-cracking decisions, staff training and community growth.

What you will do
• Build the launch plan, category strategy, range, forecasts and performance targets.
• Own performance across sales, margin, availability, sell-through, inventory turn and customer engagement.
• Recommend buys and allocations, manage release calendars and maintain the right stock across stores and online channels.
• Decide when product should be sold sealed, used in live breaks or cracked for singles based on demand, margin and risk.
• Establish clear processes for buying, grading, authenticating, pricing and handling raw and graded singles and collections.
• Develop live-selling, breaking, event and promotional plans that grow the category and community.
• Create practical product training and operating guides for store teams.
• Work across retail, ecommerce, operations, marketing and finance to deliver launches and report performance.

Desired Skills:

• Knowledge of sports-card sourcing channels and pricing methods.
• Existing networks and trusted relationships across distributors, dealers, collectors, breakers, graders or creators.
• Experience with live selling, card breaks, on-camera presenting, podcasting or content production.
• Experience in multi-site retail, ecommerce, marketplaces or trading card games.



Highly Regarded Skills:

• Knowledge of sports-card sourcing channels and pricing methods.
• Existing networks and trusted relationships across distributors, dealers, collectors, breakers, graders or creators.
• Experience with live selling, card breaks, on-camera presenting, podcasting or content production.
• Experience in multi-site retail, ecommerce, marketplaces or trading card games.

• Build a new national category from the ground up.
• Use our 33-store network, ecommerce operation and events capability as your launch platform.
• Join a growing team with generous staff discounts and work with peers just as passionate about games and collectibles.

Please apply via SEEK - https://au.seek.com/job/94377955?ref=cm-ui outlining your sports-card knowledge, relevant commercial experience and any live-selling, podcasting or content examples. We welcome credible hobby operators as well as candidates from traditional category-management backgrounds.
Good Games is committed to creating an inclusive workplace and welcomes applications from people of all backgrounds. Applicants must have the right to work in Australia.

Good Games is Australia’s largest tabletop gaming retailer, with 33 stores nationwide and a rapidly growing ecommerce operation.

We’re currently looking for Christmas casual Retail Assistants to join our team in our ACT areas and Albury.

Successful applicants will demonstrate:

• Strong customer service skills
• Experience handling stock and maintaining store presentation
• Effective communication skills
• A willingness to work hard and take pride in a tidy and well-presented store.
• Able to work effectively in a team 
• Product knowledge and a love of gaming is a huge bonus!
  
  Duties expected of our staff include:
• Greet, advise and serve customers
• Learn our product range and develop an ability to share a love of gaming with our customers
• Process payments
• Maintain store presentation including keeping our shelves full and presentable and undertaking a range of cleaning and waste handling tasks
• Respond to customer concerns and complaints
• Participate in stock receiving activites
• Assist in organising and running gaming events
• Undertake any reasonable tasks required.

Perks

• Work in a fun, close-knit and fast growing team
• Generous Staff discounts on games, TCGs, and collectibles are available after a successful probation period - early access provided closer to Christmas!

Please click through to complete the relevant application form for ACT - https://forms.gle/J6z8zF6EvumAHNpo6.

Applications close Wednesday September 30th.

Retail Assistants are employed as Level 1 under the General Retail Industry Award. The current rate of pay is $34.76 per hour. Additional penalties apply for overtime, weekends and evening work as necessary. Staff members may be eligible for promotion to a Level 3 at the discretion of management, if trained to undertake open and close shifts, and if additional staff at this level are deemed necessary by the leadership team for roster fulfilment. This usually occurs after a minimum of 6 months of employment and is not a guarantee.

Good Games is Australia’s largest tabletop gaming retailer, with 33 stores nationwide and a rapidly growing ecommerce operation.

We’re currently looking for Christmas casual Retail Assistants to join our team in our QLD Area. Currently our Robina location.

Successful applicants will demonstrate:

• Strong customer service skills
• Experience handling stock and maintaining store presentation
• Effective communication skills
• A willingness to work hard and take pride in a tidy and well-presented store.
• Able to work effectively in a team 
• Product knowledge and a love of gaming is a huge bonus!
  
  Duties expected of our staff include:
• Greet, advise and serve customers
• Learn our product range and develop an ability to share a love of gaming with our customers
• Process payments
• Maintain store presentation including keeping our shelves full and presentable and undertaking a range of cleaning and waste handling tasks
• Respond to customer concerns and complaints
• Participate in stock receiving activites
• Assist in organising and running gaming events
• Undertake any reasonable tasks required.

Perks

• Work in a fun, close-knit and fast growing team
• Generous Staff discounts on games, TCGs, and collectibles are available after a successful probation period - early access provided closer to Christmas!

Please click through to complete the relevant application form for QLD - https://forms.gle/dCGh9gmDmFB8XTZC9.

Applications close Monday October 19th.

Retail Assistants are employed as Level 1 under the General Retail Industry Award. The current rate of pay is $34.76 per hour. Additional penalties apply for overtime, weekends and evening work as necessary. Staff members may be eligible for promotion to a Level 3 at the discretion of management, if trained to undertake open and close shifts, and if additional staff at this level are deemed necessary by the leadership team for roster fulfilment. This usually occurs after a minimum of 6 months of employment and is not a guarantee.

You will own the day-to-day performance of Good Games Online's warehouse, leading the team across receiving, putaway, replenishment, inventory control, picking, packing, dispatch and returns. This is a hands-on role focused on safety, accuracy, speed, team capability and continuous improvement.

Desired Skills:

• Proven experience managing or supervising an ecommerce, retail or high-SKU warehouse.
• Strong people leadership and confidence setting expectations, coaching performance and remaining hands-on when needed.
• Strong knowledge of receiving, inventory control, pick-pack-dispatch, returns and stocktake processes.
• Comfortable using warehouse or inventory systems, spreadsheets and operational data to manage performance and solve root causes.
• Highly organised, calm under pressure and committed to accuracy, ownership and continuous improvement.
• Strong understanding of work health and safety and the discipline to maintain a clean, compliant operation.

Highly Regarded Skills:

• Experience managing ecommerce peaks, promotions or major product releases.
• Experience improving warehouse layouts, processes, systems or automation.
• A current forklift licence, first aid certification or other relevant warehouse qualifications.
• An interest in games, trading cards or collectibles.

• Take ownership of a growing ecommerce operation in our larger Milperra warehouse.
• Shape the systems, processes and team capability required for the next stage of growth.
• Join a passionate team with generous staff discounts

Please apply via SEEK - https://au.seek.com/job/94378066?ref=cm-ui outlining your warehouse leadership experience and an operational improvement you have delivered.
Good Games is committed to creating an inclusive workplace and welcomes applications from people of all backgrounds. Applicants must have the right to work in Australia.

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive
range of board, trading card, and roleplaying games and accessories. We also pride
ourselves on building communities and providing a premium organised play experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking enthusiastic individuals to join our team at Good Games as Retail Assistants. In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail / organised play spaces.

Customer Service

• You’ll need to be aware of the store’s procedures and policies so that you can answer customer enquiries.
• You’ll need to be confident in greeting customers and selling to them in appropriate ways.
• You will also need to help customers find items on the Sales Floor. The sales floor of most shops is constantly rotating based on current stock and promotions.
• Retail Assistants have to be aware of each product’s location and maintain product knowledge for items sold in the shop.
• Inform customers of current promotions. You’ll be part of the shop’s sales force. You must maintain knowledge of the current promotions and ensure every customer you interact with is aware of the promotions.

Process and Back Stock Shipment

• At Good Games, Retail Assistants work on the stock team to receive shipments each day. Part of these duties will include scanning in the boxes and processing the products based on company standards.

Perform Opening and Closing Housekeeping Tasks

• You’ll be performing basic housekeeping tasks necessary to get a store back in shape after a day of business. This includes windexing windows and mirrors, dusting fixtures, and vacuuming/mopping the shop floor amongst other cleaning. It also involves restocking the shop floor, and ensuring all products are merchandised according to company standards.

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

Please email your CV and cover letter to: damien.carter@goodgames.com.au

Your cover letter should include your reasons for applying for the Casual Retail Shop Assistant Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!

Applications close Monday October 19th.

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive
range of board, trading card, and roleplaying games and accessories. We also pride
ourselves on building communities and providing a premium organised play experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking enthusiastic individuals to join our team at Good Games as a Store Manager. In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail / organised play spaces.

As the Store Manager at Good Games Australia, you’ll be the heart and soul of our store! Your day-to-day will include making sure we open and close smoothly, and you’ll be involved in a variety of fun and fulfilling tasks, such as:

• Leading a small, passionate team: You’ll help recruit, supervise, and develop our awesome staff, making sure everyone is motivated and thriving.
• Managing inventory: You’ll keep our shelves stocked and organized, overseeing ordering, stock rotation, and merchandising to create an inviting atmosphere.
• Running in-store Organised Play programs: You’ll foster our gaming community and organise events that bring players together and keep them coming back for more.
• Marketing magic: You’ll brainstorm and execute creative marketing initiatives to promote our store and engage with our customers.

We want someone who is not just self-motivated but also passionate about gaming and the community. Here’s what we’re looking for:

• A team player who thrives in a collaborative environment.
• Experience managing a team and directly supervising staff.
• Background in retail, with a knack for excellent customer service.
• Strong communication and problem-solving skills.
• A keen eye for detail, with the ability to keep cool under pressure.
• Tech-savvy with solid computer skills.
• A proactive attitude and a desire to take ownership of your store’s success.
• You should enjoy what you do—after all, it’s all about having fun!
• A love for tabletop games and a good understanding of MTG and other popular trading card games.
• Previous management experience, especially in gaming or events, is a big plus!

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

If this interests you, please send your resume and cover letter to damien.carter@goodgames.com.au

Your cover letter should include your reasons for applying for the Store Manager Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!

Applications close Monday October 19th.