Good Games Support

How can we help?

Need help with an order, delivery, preorder, return, or TCG Singles purchase? See our below contact methods.

Latest updates

Check here first for current order delays, product updates, and service notices.

Latest updates

Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

What is the best way to contact us?

Different issues are best handled through different support channels. Choosing the right option helps us resolve your request sooner.

Help Centre

Help Centre

Best for common questions about shipping, delivery timeframes, preorders, returns, payment options, and account help.

Time: Instant
Open Help Centre
Chat

Chat

Best for quick questions, order updates, website help, and general enquiries on goodgames.com.au.

Time: Instant
Start chat
Email / Support Request

Email / Support Request

Best for detailed issues, missing items, damaged items, returns, refunds, or anything that needs investigation.

Avg response: 5 business days
Email us
Phone

Phone

Sorry, phone support is currently unavailable.

Before contacting us

Help us help you faster

When contacting our support team, please include as much relevant information as possible. This helps reduce back-and-forth and allows us to investigate your request more quickly.

✓

Your order number

✓

The website you ordered from

✓

A clear description of the issue

✓

Photos if your item arrived damaged or incorrect