Good Games Support

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Need help with an order, delivery, preorder, return, or TCG Singles purchase? See our below contact methods.

Latest updates

Check here first for current order delays, product updates, and service notices.

Latest updates

Shipping Delay: MTG Reality Fracture

Hello Good Games Customers

While the official release date for Reality Fracture was the 25th of September, we have unfortunately been affected by a shipment delay on the distributor end of the supply chain, affecting Reality Fracture Commander Decks, Collector Booster Boxes, and Bundles.

We understand that this is very frustrating and we share that frustration along with you. We are expecting this shipment to arrive in the coming days from our distributor. As soon as the stock arrives, you can rest assured that our warehouse team will prioritise Reality Fracture pre-orders to get those shipped out as soon as possible.

We really appreciate your patience and understanding while we wait for the stock to arrive, and we’re sorry again for the unexpected delay.

What is the best way to contact us?

Different issues are best handled through different support channels. Choosing the right option helps us resolve your request sooner.

Help Centre

Help Centre

Best for common questions about shipping, delivery timeframes, preorders, returns, payment options, and account help.

Time: Instant
Open Help Centre
Chat

Chat

Best for quick questions, order updates, website help, and general enquiries on goodgames.com.au.

Time: 24hr response time
Start chat
Email / Support Request

Email / Support Request

Best for detailed issues, missing items, damaged items, returns, refunds, or anything that needs investigation.

Avg response: 5 business days
Email us
Phone

Phone

Sorry, phone support is currently unavailable.

Before contacting us

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Your order number

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The website you ordered from

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A clear description of the issue

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Photos if your item arrived damaged or incorrect