Help Centre
Best for common questions about shipping, delivery timeframes, preorders, returns, payment options, and account help.
Good Games Support
How can we help?
Need help with an order, delivery, preorder, return, or TCG Singles purchase? See our below contact methods.
What is the best way to contact us?
Different issues are best handled through different support channels. Choosing the right option helps us resolve your request sooner.
Chat
Best for quick questions, order updates, website help, and general enquiries on goodgames.com.au.
Email / Support Request
Best for detailed issues, missing items, damaged items, returns, refunds, or anything that needs investigation.
Phone
Sorry, phone support is currently unavailable.
Before contacting us
Help us help you faster
When contacting our support team, please include as much relevant information as possible. This helps reduce back-and-forth and allows us to investigate your request more quickly.
✓
Your order number
✓
The website you ordered from
✓
A clear description of the issue
✓
Photos if your item arrived damaged or incorrect
