Refund policy

Faulty Goods

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law (ACL).

  • Timeframes: These rights are not impacted by our change of mind policy or limited by a defined timeframe. However, the ACL recognises that the relevant time period varies depending on the nature of the goods, the price paid, and any representations made.
  • Remedies: If there is a major fault or issue, you may choose between a refund or an exchange.
  • Exclusions: Good Games cannot provide a refund or exchange if an item is damaged through misuse or abnormal use, whether identified by Good Games or the manufacturer.
  • Proof of purchase: Satisfactory proof of purchase is required before providing a remedy under the Australian Consumer Law.

Change of Mind Policy

If you have simply changed your mind, Good Games may offer an exchange or refund provided that you have a valid receipt and the request is made within 30 days of purchase.

Extended return periods: At certain times, such as Christmas, Good Games may extend the 30-day window at its sole discretion.

Eligibility Criteria

To qualify for a change of mind return, the merchandise must be:

  • In brand-new, resalable condition.
  • Unused and unassembled, in its original condition with all original packaging.
  • Free from any of the exclusions listed below.

Important Information

  • If you cannot provide a valid receipt, or if more than 30 days have passed, Good Games reserves the right to decline an exchange or refund.
  • Good Games is not required to provide copies of original receipts to facilitate claims.
  • For preorder products, please refer to our Preorder Policy.

Non-Returnable Items (Change of Mind Exclusions)

Please choose carefully. Change of mind returns will not be provided for:

  • Gift cards
  • TCG singles
  • Jewellery
  • Event entry fees
  • Food and drinks
  • Clearance or sale items

Pricing Error Policy

We strive to ensure all prices on our website are accurate. However, in the event of a pricing error:

  1. We reserve the right to cancel any orders placed at the incorrect price.
  2. We will notify you as soon as possible.
  3. A full refund will be issued immediately if payment has already been processed.