Refund policy

Faulty Goods

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law (ACL).

  • Timeframes: These rights are not impacted by our change of mind policy or limited by a defined timeframe. However, the ACL recognises that the relevant time period varies depending on the nature of the goods, the price paid, and any representations made.
  • Remedies: If there is a major fault or issue, you may choose between a refund or an exchange.
  • Exclusions: Good Games cannot provide a refund or exchange if an item is damaged through misuse or abnormal use, whether identified by Good Games or the manufacturer.
  • Proof of purchase: Satisfactory proof of purchase is required before providing a remedy under the Australian Consumer Law.

Change of Mind Policy

If you have simply changed your mind, Good Games may offer an exchange or refund provided that you have a valid receipt and the request is made within 30 days of purchase.

Extended return periods: At certain times, such as Christmas, Good Games may extend the 30-day window at its sole discretion.

Return Shipping Fee

While we are happy to accept change-of-mind returns, please be aware that a $9.50 return shipping fee applies. This fee will be deducted directly from your final refund.

Eligibility Criteria

To qualify for a change of mind return, the merchandise must be:

  • In brand-new, resalable condition.
  • Unused and unassembled, in its original condition with all original packaging.
  • Free from any of the exclusions listed below.

Important Information

If you cannot provide a valid receipt, or if more than 30 days have passed, Good Games reserves the right to decline an exchange or refund. Good Games is not required to provide copies of original receipts to facilitate claims. For preorder products, please refer to our Preorder Policy.

Non-Returnable Items (Change of Mind Exclusions)

Please choose carefully. Change of mind returns will not be provided for:

  • Gift cards
  • TCG singles
  • Jewellery
  • Event entry fees
  • Food and drinks
  • Clearance or sale items

Pricing Error Policy

We strive to ensure all prices on our website are accurate. However, in the event of a pricing error:

  1. We reserve the right to cancel any orders placed at the incorrect price.
  2. We will notify you as soon as possible.
  3. A full refund will be issued immediately if payment has already been processed.