Careers at Good Games

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive
range of board, trading card, and roleplaying games and accessories. We also pride
ourselves on building communities and providing a premium organised play experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking enthusiastic individuals to join our team at Good Games as Retail Assistants. In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail / organised play spaces.

Customer Service

• You’ll need to be aware of the store’s procedures and policies so that you can answer customer enquiries.
• You’ll need to be confident in greeting customers and selling to them in appropriate ways.
• You will also need to help customers find items on the Sales Floor. The sales floor of most shops is constantly rotating based on current stock and promotions.
• Retail Assistants have to be aware of each product’s location and maintain product knowledge for items sold in the shop.
• Inform customers of current promotions. You’ll be part of the shop’s sales force. You must maintain knowledge of the current promotions and ensure every customer you interact with is aware of the promotions.

Process and Back Stock Shipment

• At Good Games, Retail Assistants work on the stock team to receive shipments each day. Part of these duties will include scanning in the boxes and processing the products based on company standards.

Perform Opening and Closing Housekeeping Tasks

• You’ll be performing basic housekeeping tasks necessary to get a store back in shape after a day of business. This includes windexing windows and mirrors, dusting fixtures, and vacuuming/mopping the shop floor amongst other cleaning. It also involves restocking the shop floor, and ensuring all products are merchandised according to company standards.

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

Please email your CV and cover letter to: jaimee.heffernan@goodgames.com.au

Your cover letter should include your reasons for applying for the Casual Retail Shop Assistant Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!