Careers at Good Games

This position is responsible for the fulfillment of our daily orders from the online TCG Singles website. Currently based in our Good Games Parramatta Head Office, and ideal for candidates with a passion for various kinds of TCG such as MTG, Pokemon, or Flesh and Blood.

Location: Good Games Head Office Fulfillment Center

• Our new warehouse is located at Milperra, with ample parking
• Initial training will be at our current location in Parramatta

Responsibilities:

• Picks and packs products and TCG singles to fulfill daily orders.
• Maintain products in an organized manner with rotation of goods as required.
• Aid in the receiving and unboxing of incoming TCG Stocks
• Complete reporting and procedural documentation as required. 
• Monitors product quality and reports problems to mitigate safety issues.
• Utilizes a continuous improvement mindset and assists in identifying opportunities to improve operational processes.
• Maintains a clean, organized, and safe work area.
• Follow the directions of management, shift leaders, and other senior staff for other duties as required.

Salary Package:

•    Casual Hourly Based on Retail Level 1 Award (Loading may apply)

Requirements:

• Experience and knowledge of TCG or other related products are highly preferred.
• Experience working in a warehouse environment or dealing with shipment is highly preferred.
• Great work ethic with the ability to work in a diversified environment professionally.
• Good Attitude & shows initiative
• Can work under pressure in a busy and dynamic environment
• Set personal goals and meet KPIs
• Eye for detail, with high productivity and accuracy
• Ability to consult, negotiate, and problem solve

•    Career building opportunity

•    Discounted Products and Singles

If this interests you, please send your resume and cover letter to jessica.logue@goodgames.com.au.

Your cover letter should explaining why you are the best applicant for this role, details of your relevant experience and answer the following questions:

•    Describe yourself when you work under pressure.

•    What's your favorite game, and why?

Applications for the position close on 4th May 2026.

The Area Manager is responsible for the operations, performance and income of a group of up to eight hybrid Retail and Organised Play Stores within a region. One of our two Sydney Area Manager roles recently became vacant and we are looking for our next enthusiastic leader. 

What is the role like?

Working in your stores, and sometimes from home, you will direct and support Store Managers and Assistant Store Managers to:

• Implement business initiatives as directed by Head Office
• Manage the employee lifecycle in stores, with support from dedicated in-house HR (including hiring, recruiting, training, developing and managing staff performance issues).

Additionally, you will work with the General Manager, Head Office and your peer Area Managers to:

• Drive team performance and productivity within your own stores and across the broader business
• Engage in problem solving and occasional approved project-style work to innovate our practices and ensure continual improvement for the business
• Set sales targets and budgets for stores 

Remuneration and duration

The minimum salary for an Area Manager at Good Games is $80,000 pa plus super, with the initial offer contingent on relevant experience. Additionally, an expenses card for fuel and other relevant expenses will be supplied.

Our Area Managers are self-motivated and focused on operational performance and efficiency, with a passion for customer service. Here’s what we’re looking for:

• 2+ years experience managing a team, preferably with some multi-site experience.
• Experience in retail operations, with focus on continual improvement and enhancing business performance.
• A team player who thrives in a collaborative environment.
• Strong communication and problem-solving skills.
• A keen eye for detail, with the ability to keep cool under pressure.
• Tech-savvy with solid computer skills.
• A love for tabletop and trading card games will be highly regarded.
• A drivers licence and a willingness to travel to multiple locations in the Sydney area each week is required. Preferred applicants will have their own vehicle and will receive an expense card for fuel and some other expenses. Additional travel may apply at times, including interstate for conventions and other events (expenses paid).

• Generous Staff Discounts: Enjoy great deals on your favourite games and merchandise
• Career Growth: Opportunities for professional development and career advancement within the company.
• Casual Dress Code: No need for suits here; come as you are and be comfortable while you work!

Applicants are welcome to email hr@goodgames.com.au for a copy of the Area Manager position description ahead of submitting their application.

Your cover letter should include your reasons for applying for the Area Manager role and address any prior experience you have working in retail and/or multi-site management. Please also include your background and interests with tabletop gaming if any, and tell us what your favourite game is!

Applications for the position close on 4th May 2026.

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive range of board, trading card, and roleplaying games and accessories. We also pride ourselves on building communities and providing a premium in store experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking an enthusiastic individual to join our team at Good Games as the Assistant Store Manager! In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail spaces and management of the team.

As a Retail Store Assistant Manager, you will ensure the store opens and closes are run smoothly and efficiently. Your responsibilities will include:

• Ensure stock levels are well maintained - assist the store manager in ordering and receiving stock for the store.
• Oversee the merchandising of stock, as well as general tidiness of the store.
• Acts as the most senior staff member responsible for the store in the absence of the store manager.
• Direct other staff members in the performance of their daily duties.
• Handle customer concerns and complaints.
• Perform financial responsibilities for the store including banking and reporting.
• Communicate with our head office and other entities within the company.

Who Are We Looking For?

• A strongly self-motivated individual with a desire to grow with our business.
• Works well in a team.
• You must have management experience including direct supervision of other staff.
• Have retail experience and excellent customer service skills.
• Have superior communication and problem solving skills, along with a good eye for detail.
• Work well under pressure in a fast paced environment.
• Have good time management skills
• You have solid computer skills and are generally technical savvy.
• You have a willingness and desire to take ownership of your store.
• Have weekend and late night availability
• You feel it is important that you enjoy your work.
• You can fly…ok, we just wanted to see if you were paying attention.

And as a bonus you should be....

• A gamer and love tabletop games!

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

If this interests you, please send your resume and cover letter to robina@goodgames.com.au

Your cover letter should include your reasons for applying for the Assistant Store Manager Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive
range of board, trading card, and roleplaying games and accessories. We also pride
ourselves on building communities and providing a premium organised play experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking enthusiastic individuals to join our team at Good Games as Retail Assistants. In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail / organised play spaces.

Customer Service

• You’ll need to be aware of the store’s procedures and policies so that you can answer customer enquiries.
• You’ll need to be confident in greeting customers and selling to them in appropriate ways.
• You will also need to help customers find items on the Sales Floor. The sales floor of most shops is constantly rotating based on current stock and promotions.
• Retail Assistants have to be aware of each product’s location and maintain product knowledge for items sold in the shop.
• Inform customers of current promotions. You’ll be part of the shop’s sales force. You must maintain knowledge of the current promotions and ensure every customer you interact with is aware of the promotions.

Process and Back Stock Shipment

• At Good Games, Retail Assistants work on the stock team to receive shipments each day. Part of these duties will include scanning in the boxes and processing the products based on company standards.

Perform Opening and Closing Housekeeping Tasks

• You’ll be performing basic housekeeping tasks necessary to get a store back in shape after a day of business. This includes windexing windows and mirrors, dusting fixtures, and vacuuming/mopping the shop floor amongst other cleaning. It also involves restocking the shop floor, and ensuring all products are merchandised according to company standards.

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

Please email your CV and cover letter to: caleb.gannon@goodgames.com.au

Your cover letter should include your reasons for applying for the Casual Retail Shop Assistant Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive
range of board, trading card, and roleplaying games and accessories. We also pride
ourselves on building communities and providing a premium organised play experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking enthusiastic individuals to join our team at Good Games as Retail Assistants. In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail / organised play spaces.

Customer Service

• You’ll need to be aware of the store’s procedures and policies so that you can answer customer enquiries.
• You’ll need to be confident in greeting customers and selling to them in appropriate ways.
• You will also need to help customers find items on the Sales Floor. The sales floor of most shops is constantly rotating based on current stock and promotions.
• Retail Assistants have to be aware of each product’s location and maintain product knowledge for items sold in the shop.
• Inform customers of current promotions. You’ll be part of the shop’s sales force. You must maintain knowledge of the current promotions and ensure every customer you interact with is aware of the promotions.

Process and Back Stock Shipment

• At Good Games, Retail Assistants work on the stock team to receive shipments each day. Part of these duties will include scanning in the boxes and processing the products based on company standards.

Perform Opening and Closing Housekeeping Tasks

• You’ll be performing basic housekeeping tasks necessary to get a store back in shape after a day of business. This includes windexing windows and mirrors, dusting fixtures, and vacuuming/mopping the shop floor amongst other cleaning. It also involves restocking the shop floor, and ensuring all products are merchandised according to company standards.

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

Please email your CV and cover letter to: conor.jonath@goodgames.com.au

Your cover letter should include your reasons for applying for the Casual Retail Shop Assistant Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive
range of board, trading card, and roleplaying games and accessories. We also pride
ourselves on building communities and providing a premium organised play experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking enthusiastic individuals to join our team at Good Games as Retail Assistants. In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail / organised play spaces.

Customer Service

• You’ll need to be aware of the store’s procedures and policies so that you can answer customer enquiries.
• You’ll need to be confident in greeting customers and selling to them in appropriate ways.
• You will also need to help customers find items on the Sales Floor. The sales floor of most shops is constantly rotating based on current stock and promotions.
• Retail Assistants have to be aware of each product’s location and maintain product knowledge for items sold in the shop.
• Inform customers of current promotions. You’ll be part of the shop’s sales force. You must maintain knowledge of the current promotions and ensure every customer you interact with is aware of the promotions.

Process and Back Stock Shipment

• At Good Games, Retail Assistants work on the stock team to receive shipments each day. Part of these duties will include scanning in the boxes and processing the products based on company standards.

Perform Opening and Closing Housekeeping Tasks

• You’ll be performing basic housekeeping tasks necessary to get a store back in shape after a day of business. This includes windexing windows and mirrors, dusting fixtures, and vacuuming/mopping the shop floor amongst other cleaning. It also involves restocking the shop floor, and ensuring all products are merchandised according to company standards.

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

Please email your CV and cover letter to: robina@goodgames.com.au

Your cover letter should include your reasons for applying for the Casual Retail Shop Assistant Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!

Good Games is Australia’s largest chain of tabletop gaming stores, offering an extensive
range of board, trading card, and roleplaying games and accessories. We also pride
ourselves on building communities and providing a premium organised play experience.

Are you passionate about providing exceptional customer service in a dynamic retail environment? We’re seeking enthusiastic individuals to join our team at Good Games as Retail Assistants. In this versatile role, you’ll be at the forefront of both front and back-end operations, contributing to the vibrant atmosphere of our retail / organised play spaces.

Customer Service

• You’ll need to be aware of the store’s procedures and policies so that you can answer customer enquiries.
• You’ll need to be confident in greeting customers and selling to them in appropriate ways.
• You will also need to help customers find items on the Sales Floor. The sales floor of most shops is constantly rotating based on current stock and promotions.
• Retail Assistants have to be aware of each product’s location and maintain product knowledge for items sold in the shop.
• Inform customers of current promotions. You’ll be part of the shop’s sales force. You must maintain knowledge of the current promotions and ensure every customer you interact with is aware of the promotions.

Process and Back Stock Shipment

• At Good Games, Retail Assistants work on the stock team to receive shipments each day. Part of these duties will include scanning in the boxes and processing the products based on company standards.

Perform Opening and Closing Housekeeping Tasks

• You’ll be performing basic housekeeping tasks necessary to get a store back in shape after a day of business. This includes windexing windows and mirrors, dusting fixtures, and vacuuming/mopping the shop floor amongst other cleaning. It also involves restocking the shop floor, and ensuring all products are merchandised according to company standards.

• You get to work in one of the most exciting and fun industries in the world!
• Learn on the job, and skill up in one of the most dynamic markets in the world; trading card games
• Staff discount available
• Flexible work hours

Please email your CV and cover letter to: stephanie.carroll@goodgames.com.au

Your cover letter should include your reasons for applying for the Casual Retail Shop Assistant Role and address any prior experience you have working in retail and/or events management.

Please also include your background with tabletop gaming/Trading Card Games if any, and tell us what your favourite TCG/tabletop game is!